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      Return Policy

      Thank you for placing your trust in Tivax. We hope you enjoy using our products just as much as we enjoyed producing them for you. While we are relentless in pursuit of perfection for our clients, we understand that nothing and nobody is perfect—our team included. Therefore, should you be anything less than 100% satisfied with your Tivax delivery, please don’t keep it to yourself. Perhaps you like your item, but have come to realize that it’s not the right fit for your needs after all. Regardless, we welcome returns on all products, with a few conditions, of course.

       

      1. Please bring your issue to our team’s attention within 30 days of receipt.
      2. The item must be returned in its original packaging and condition.
      3. If your return meets our conditions, we will refund the price you paid in full, including shipping costs.
      4. All refunds will be made using the same payment method you initially chose.
      5. Return shipping costs are non-refundable and remain the responsibility of the customer.

       

      Need to return your item for a replacement or refund? Please email your request to support@tivax.com, and be sure to request specific return instructions. You may also reach us by phone at (888) 338-4829, although email is the fastest way to reach our team. Every case is different, which is why our team needs to analyze your order, history, and the best road forward.

       

      There are a few other things we need to know too, such as when you purchased the item, whether you are interested in a refund or replacement, and that you purchased it through Tivax.com.

       

      Warranty Returns

      Defective items may be returned within 30 days. However, if 30 days have passed, don’t panic. Check your package—you should have received a warranty in the box. Check this warranty paper to see if you are still eligible for a replacement, even if the refund period has expired. Remember to reach out to our team before initiating any return process. Again, every situation is different, and we’d hate to see you disappointed. Let our team guide you to ensure the best outcome.

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